Designing effective user experiences in IT solutions is vital to staff and client productivity. Have you ever heard the phrase “the user experience is the brand”? All you have to do is watch some try and use a clunky product. They click on text and not links, they look confused as to where to go and more importantly you see their frustration as end users wonder who could design a solution that is so out of touch with their needs.
Our process puts the user front and center early in the process. We observe end users where they work environment to gain an understanding about their surroundings and the work they do. This provides with an unfiltered view of what works and what doesn’t work regarding the solutions they use to perform their everyday tasks.From here, we develop various scenarios and paper prototypes of potential solutions and share these with the user community.
Their feed back in this stage is factored into the design of our solutions and only then do we move to the construction phase or a product. Usability testing is performed throughout the process. The end results are more powerful and effective solutions for your clients.
At Northfield Technology, we have access to the right expertise to help you design solutions more effectively meet your end users needs. The benefits is user-centered design are many.
·Reduces training requirements for both for new hires as well as existing employees.
·Helps to make new staff members more productive earlier in the process.
·Increases end-user satisfaction. Usable products enable users to do their work effectively and efficiently.
·Lower documentation and support costs. Usable products are easier to document and support.